Privacy Policy and SMS Terms

Rent Savy City LLC (“we,” “us,” or “our”) is a Texas limited liability company. This Privacy Policy explains how we collect, use, and disclose personal information through rentsavycity.com, our forms and quizzes, communications, and services. Our services include apartment locating and flat-fee listings in Texas and roommate matching throughout the United States.

1. Information We Collect

Depending on the services you request and the information you provide, we collect:

• Contact information, including your name, email address, telephone number, and current address.
• Housing and matching information, including preferred locations, budget, move date, income, employment, self-reported credit range, rental history, pet information, and roommate preferences.
• Property and listing information you provide when requesting listing services.
• Communications and service records, including inquiries, messages, preferences, and records of consent or opt-out requests.
• Information associated with payments for paid services, including roommate matching. Payments are processed through Stripe, which collects payment information according to its own privacy policy.
• Website and advertising activity, including IP address, browser and device information, pages visited, interactions, referral sources, and cookie or similar identifiers collected through the technologies described below.

We collect information through website quizzes and contact forms, calls, messages, social media, and advertising inquiries, including Google, Meta, and other advertising channels.

We do not request or collect Social Security numbers, identification documents, financial documents, or rental application files as part of our locating or matching intake. Applications and supporting documents are submitted directly to the property or its application provider. Please do not send those documents to us. We do not record telephone calls.

2. How We Use Information

We use personal information to:

• Respond to inquiries and provide customer support.
• Recommend apartments, rental homes, and homes for sale.
• Help coordinate requested tours and application-related introductions.
• Provide roommate matching and process service payments.
• Prepare and coordinate property listings when requested.
• Maintain customer and service records.
• Send service communications and follow-ups with the required consent, and marketing emails.
• Measure website and advertising performance and create advertising audiences, subject to the mobile information restrictions below.
• Address disputes, prevent misuse, and meet applicable legal obligations.

3. How We Disclose Information

Services you request. When you ask to tour or apply for a particular property, we share relevant contact and housing information with the selected property, property manager, owner, or agent to facilitate your request. When you authorize a roommate introduction, we share relevant contact and matching information with the potential roommate.

Listing publication. For flat-fee listings, we disclose property and listing information through the applicable MLS and listing distribution channels as part of the requested service. We include your phone number or email address in public listing content when you authorize that disclosure. Publicly displayed information may be viewed, copied, or used by others; we cannot control those independent uses.

Service providers. Providers supporting our website, customer management tools, communications, payments, analytics, and advertising process information relevant to their functions. These include Stripe, our telephone and messaging provider, Google Analytics, and Meta advertising tools. Our messaging provider may change over time.

Advertising platforms. We share email addresses and website activity with advertising platforms for audience matching, lookalike audiences, advertising measurement, and related advertising purposes. Mobile phone numbers and SMS opt-in or consent data are excluded from advertising audience uploads and marketing disclosures.

Legal matters. We may disclose information when required by law or legal process, or as reasonably necessary to protect legal rights, investigate fraud or misuse, or address safety and security matters.

We do not sell customer leads for money. Advertising-related disclosures described here may be considered “sharing,” “targeted advertising,” or a “sale” under some privacy laws, depending on the applicable law and circumstances. The mobile information protections below apply regardless of these classifications.

4. Mobile Phone Numbers and SMS Consent

Mobile phone numbers and SMS consent data will not be shared with or sold to third parties or affiliates for marketing or promotional purposes.

We do not sell, rent, or transfer your SMS opt-in or consent to another business so it can send you messages. The other disclosure provisions in this policy do not authorize sharing this information for third-party or affiliate marketing.

We may provide mobile numbers and necessary messaging records to providers that deliver and support our text messaging services on our behalf, solely for those functions and not for their independent marketing. Sharing contact details to arrange a tour, application-related introduction, or roommate introduction you request does not transfer your SMS consent to the recipient.

5. SMS Terms

If you opt in, Rent Savy City LLC may send text messages responding to your inquiries and providing updates and follow-ups about the apartment locating, flat-fee listing, or roommate matching services you request. Our SMS program is limited to these service-related communications.

Submitting an inquiry or providing a phone number alone does not enroll you in our SMS program. You may opt in through the optional SMS consent checkbox on our inquiry forms. SMS consent is optional and is not a condition of purchasing services.

Message frequency varies with your inquiries and service activity. Message and data rates may apply.

Reply STOP to unsubscribe from texts. After opting out, you may receive a confirmation message. Reply HELP for assistance, or contact support@rentsavycity.com or 818-570-6766. You may also contact us directly to withdraw consent. Carriers are not liable for delayed or undelivered messages.

6. Marketing Emails

We send marketing emails, generally about once a week, concerning our services and relevant opportunities. You can unsubscribe using the unsubscribe link in a marketing email or by contacting support@rentsavycity.com. Unsubscribing from marketing does not prevent necessary communications about a service or transaction you requested.

7. Cookies, Analytics, and Advertising

We use Google Analytics, Google Tag Manager, Meta Pixel, and related cookies or tracking technologies to understand website use, measure advertising results, and support advertising audiences. Advertising platforms may associate website activity with information they already hold.

You can manage cookies through your browser settings and adjust advertising preferences through the relevant advertising platforms. Blocking cookies may affect website functions and does not necessarily stop every type of data collection. Our website currently does not offer a cookie consent banner or an on-site tracking opt-out tool.

For questions or requests about our use of your information for advertising, contact support@rentsavycity.com. Requests will be handled subject to applicable law and the controls available for the relevant processing. Mobile phone numbers and SMS consent data are excluded from our advertising uploads and marketing disclosures.

8. Retention and Security

We generally retain lead and customer records for at least five years and may keep them longer for ongoing services, business recordkeeping, or applicable legal requirements. Message content is generally retained for one year. Deletion requests are subject to information we need to retain for legal obligations, disputes, and maintaining opt-out records.

Within our company, access to customer records is limited to employees. External disclosures and provider processing are described above. No electronic storage system or transmission method is completely secure.

9. Privacy Requests

You may request deletion of your personal information by emailing support@rentsavycity.com or calling 818-570-6766. We may need to verify your identity before acting on a request.

Depending on your location and which laws apply to our business, you may also have rights to access, correct, or obtain a copy of your information, or to opt out of certain advertising or disclosures. Contact us to exercise any applicable rights. We will handle requests within the time required by applicable law. If an applicable law provides a right to appeal a decision, contact us using the same details and identify your request as an appeal.

Deletion may affect our ability to continue providing a requested service. It does not necessarily remove information already published in listings, independently held by a property or roommate, or retained by another organization under its own obligations.

10. Adults and Third-Party Services

Our services are intended for adults age 18 and older. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us.

Properties, application platforms, payment processors, advertising platforms, and other third-party websites have their own privacy practices. Review their policies when interacting directly with them.

11. Changes to This Policy

We may update this policy as our practices or legal requirements change. We will post the updated version on our website with a revised effective date and provide additional notice or obtain consent where required by applicable law.

12. Contact Us